BENAVENTE Haus of Glam

New Client Policy:
New clients please arrive 15 minutes prior to your service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind I may have other appointments after yours. I will always do my best to accommodate you. Booking Policy:
A credit card must be on file to hold all appointments, however, you may pay as you please upon arrival. I strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes. Late Policy:
If you are running late to an appointment please call to let me know, otherwise I will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late I will try my best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late I will try my best to accommodate you but reserve the right to reschedule your appointment if I’m unable to. Please keep in mind I will always do my best to accommodate your session. Cancellation Policy:
Here at BENAVENTE Haus of Glam we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 48 hours notice so we can adjust our schedule to accommodate other clients. In the event 48 hours notice is not given we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session. No Show Policy: We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

Children Policy:
Please, no children in the treatment rooms for eyelash extensions specifically. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. As well, spa contains potentially harmful items to children such as scissors, chemicals, hot wax, etc. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect. Makeup Policy: Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee. The time spent thoroughly removing your makeup will be deducted from your session which can result in an incomplete full set and you will still have to pay full price for your service. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection. Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
 - 2 Week Fills: Please book either Mini fill (1 hour) or our 2 hour Fill. If you feel that you have great retention and do not need a lot added to your lashes but would like a fill, please choose our Mini Fill. If you have lost 30 -50% of your lashes please book our 2 Hour fill. Lash retention can differ per client depending on their natural lash growth.
 - 3 Week Fills: Please book 2 hour Fill. Even if you still have great retention on your lashes at 3 weeks, please still book a 2 Hour Fill. Even though lash extensions may still be attached, at this stage they are over grown and on their way to ending their cycle. With a 2 hour fill I will have time to remove the overgrown lashes and replace them with fresh new extensions, leaving you with a fresh set that will last longer and keep your natural lashes healthy.
 - 4+Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash. Foreign Fill Policies: We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. I must first assess the work to be sure I can work over it. If I cannot work over the existing work, I will recommend a removal and full set. If you are unable to come in for a consultation first, I recommend booking a full set to ensure I enough time with you.